Effective Date: July 01, 2026
Reston Coach Transportation, Inc. (“Reston Coach,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quote, contact us, communicate with our team, or use our transportation services.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices you may have regarding your personal information.
Our website is operated for the purpose of providing information about our charter bus, minibus, shuttle bus, limousine, van, airport transportation, corporate transportation, wedding transportation, and other group transportation services throughout Washington, DC, Maryland, Northern Virginia, and surrounding areas.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, information collected automatically when you use our website, and information received from third-party services that help us operate our business.
Depending on how you interact with Reston Coach, we may collect:
First and last name
Company or organization name
Email address
Telephone or mobile phone number
Pickup location
Drop-off location
Travel dates
Pickup and drop-off times
Number of passengers
Vehicle or transportation preferences
Trip or itinerary details
Event information
Special transportation requests
Messages and other information submitted through our forms
Information provided when requesting a price quote
Information provided when contacting us by telephone, email, or other communication methods
Information provided through our website chat or AI assistant
We ask that you do not submit sensitive personal information through website forms or chat unless it is reasonably necessary for your transportation request.
When you visit our website, certain technical information may be collected automatically. Depending on the technology used on our website, this may include:
IP address
Browser type
Device type
Operating system
General geographic information
Pages visited
Referring website or webpage
Date and time of your visit
Approximate duration of your visit
Website interactions
Links or buttons you click
General information about how you use our website
This information may be used for website security, troubleshooting, analytics, improving website performance, and understanding how visitors interact with our website.
When you submit a contact form or request a transportation quote, we use the information you provide to respond to your request and determine the appropriate transportation solution.
For example, we may use your information to:
Respond to your inquiry
Provide a transportation quote
Determine vehicle availability
Recommend an appropriate vehicle
Confirm trip details
Contact you regarding your requested transportation
Coordinate your reservation
Communicate changes or important information about your trip
Provide customer service
Maintain business and reservation records
Providing information through a quote or contact form does not automatically subscribe you to promotional marketing communications.
Our website may provide an AI-powered assistant or chat feature designed to help visitors obtain information about Reston Coach services, vehicles, transportation options, service areas, and quote requests.
If you communicate with the AI assistant, information contained in your conversation may be processed by the technology and service providers supporting that feature.
Chat information may include:
Questions you ask
Information you voluntarily provide about your trip
Passenger or group-size information
Travel dates
Pickup and destination information
Vehicle preferences
Other information included in your conversation
We may use chat information to respond to your request, provide customer service, improve the website experience, and help visitors find appropriate transportation information.
Please do not provide passwords, Social Security numbers, financial account information, medical information, or other highly sensitive personal information through the website AI assistant.
We may use personal information for legitimate business purposes, including:
Responding to inquiries
Providing transportation quotes
Processing and managing reservations
Communicating with customers
Providing transportation services
Coordinating drivers, vehicles, routes, and schedules
Responding to customer service requests
Processing payments when applicable
Maintaining business records
Improving our website and services
Understanding website usage and visitor behavior
Measuring advertising and marketing performance
Preventing fraud, abuse, or unauthorized activity
Protecting the security of our website and systems
Complying with applicable laws and legal obligations
Enforcing our agreements and policies
Protecting the rights, property, and safety of Reston Coach, our customers, and others
We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
If you contact Reston Coach by telephone, we may collect information you provide during the conversation, such as your name, contact information, trip details, and transportation requirements.
Depending on the telephone or communication technology used, certain technical information may also be processed by the service provider supporting the communication.
If telephone calls are recorded or monitored for quality, training, security, or business purposes, we will provide any notice or obtain any consent required by applicable law.
Our website and third-party service providers may use cookies, pixels, tags, scripts, local storage, or similar technologies.
These technologies may be used to:
Keep the website functioning properly
Remember certain preferences
Understand how visitors use our website
Measure website performance
Analyze traffic
Improve website functionality
Measure advertising performance
Help deliver relevant advertising
Detect fraudulent or abusive activity
Maintain website security
You can generally control cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of our website.
We may use analytics and measurement technologies to understand how visitors use our website.
These technologies may provide information such as:
Number of visitors
Pages viewed
Traffic sources
Device and browser information
General geographic information
Website interactions
Conversion or inquiry activity
General advertising performance
Analytics information may be aggregated or otherwise used to understand overall website performance rather than to identify individual visitors.
Reston Coach may use online advertising services to promote our transportation services.
Advertising technologies may collect or receive information about website visits, interactions, advertising clicks, and conversions. This information may be used to measure advertising effectiveness, understand which advertisements result in inquiries, and improve advertising campaigns.
Our advertising partners may use cookies or similar technologies in accordance with their own privacy policies.
For example, advertising platforms may process information associated with visits to our website after a user interacts with an advertisement.
We do not sell your personal information to advertisers.
We may share personal information when reasonably necessary to operate our business and provide requested services.
We may share information with:
We may use third-party companies to provide services such as:
Website hosting
Website development and maintenance
Form processing
Email communications
Telephone or communication services
Analytics
Advertising and advertising measurement
AI or chat services
Payment processing
Information technology and security
Customer relationship management
Other business-support services
These service providers may process personal information on our behalf and are expected to use it for the services they provide to us.
In certain circumstances, Reston Coach may use affiliated companies, contractors, or transportation partners to fulfill or assist with a reservation.
If information must be shared to arrange transportation, we may provide the information reasonably necessary to coordinate the requested service.
Our existing rental policy also states that Reston Coach may outsource certain reservation orders to affiliate companies under circumstances such as weather, traffic, mechanical problems, or other conditions beyond our control.
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to legal process
Respond to governmental requests
Protect our legal rights
Enforce agreements
Investigate fraud or security issues
Protect the safety of customers, employees, or others
If Reston Coach undergoes a merger, acquisition, reorganization, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Reston Coach does not sell personal information to third parties for monetary compensation.
We may, however, use third-party advertising, analytics, technology, and service providers that may process information about website visitors as part of providing their services to us.
Where applicable law treats certain forms of advertising or data sharing as a “sale” or “sharing” of personal information, you may have additional rights described below.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Respond to inquiries
Complete or administer reservations
Maintain business and financial records
Provide customer service
Resolve disputes
Prevent fraud
Maintain security
Comply with legal, tax, accounting, and regulatory requirements
Enforce agreements
The length of time information is retained depends on the type of information and the reason it was collected.
When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and business requirements.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Depending on the information and system involved, security measures may include access controls, authentication, secure transmission technologies, monitoring, backups, and other safeguards.
However, no website, computer system, electronic transmission, or storage method can be guaranteed to be completely secure.
You should therefore avoid sending highly sensitive information through ordinary website forms, email, or online chat unless specifically requested and appropriate for the service.
Depending on where you live and whether a particular privacy law applies to you, you may have rights concerning your personal information.
These rights may include, subject to applicable legal limitations:
The right to know whether we process personal information about you
The right to access personal information we maintain about you
The right to request correction of inaccurate personal information
The right to request deletion of certain personal information
The right to obtain a copy of certain personal information
The right to opt out of certain forms of targeted advertising or certain data processing
The right to appeal certain decisions concerning a privacy request
The right not to receive discriminatory treatment for exercising applicable privacy rights
Virginia’s Consumer Data Protection Act provides certain privacy rights to eligible Virginia consumers, subject to statutory requirements and exceptions.
Maryland’s Online Data Privacy Act also provides certain privacy rights to eligible Maryland consumers, subject to statutory requirements and exceptions. The law became effective October 1, 2025.
The availability and scope of privacy rights depend on the law applicable to you.
To submit a privacy-related request, please contact Reston Coach using the contact information provided below.
When submitting a request, please provide enough information for us to reasonably identify you and understand your request.
We may need to verify your identity before completing certain requests in order to protect personal information from unauthorized disclosure.
We will process qualifying requests within the time required by applicable law.
If applicable law provides you with a right to appeal our decision regarding your privacy request, we will provide information about the applicable appeal process when responding to your request.
Our website and transportation services are intended for general audiences and are not directed specifically to children under 13.
We do not knowingly request or intentionally collect personal information from children under 13 through our website.
If you believe that a child under 13 has provided personal information to us through the website, please contact us so that we can review the information and take appropriate action.
Our website may contain links to websites, platforms, social media services, maps, payment services, advertising platforms, or other third-party websites and services.
When you leave the Reston Coach website and interact with a third-party service, that third party’s privacy policy and terms may apply.
Reston Coach does not control the privacy practices of third-party websites and is not responsible for their privacy policies, security practices, or content.
We encourage visitors to review the privacy policies of third-party services before providing them with personal information.
Some web browsers offer a “Do Not Track” setting.
Because there is not currently a universally accepted technical standard for responding to all Do Not Track signals, our website may not respond to every browser-based Do Not Track signal.
Where required by applicable law, we will honor legally required privacy preference signals.
Reston Coach primarily provides transportation services in the United States.
If you access our website from outside the United States, information you provide may be processed or stored in the United States or in other locations where our service providers operate.
By using our website and providing information, you understand that your information may be processed in jurisdictions with different privacy laws than those in your country or region, subject to applicable legal requirements.
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.
When we update the policy, we will revise the “Effective Date” shown at the top of this page.
We encourage visitors to review this Privacy Policy periodically to understand how we handle personal information.
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Reston Coach Transportation, Inc.
22900 Shaw Rd.
Sterling, VA 20166
Phone: (703) 444-4458
Website: restoncoach.com
You may also contact us through the Contact Us page on our website.
We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable law.
This Privacy Policy describes Reston Coach Transportation’s general privacy practices for its website and related services. It is not intended to create contractual rights beyond those required by applicable law.
Privacy laws differ by jurisdiction, and certain legal requirements may apply only when specific thresholds or conditions are met. Where applicable law provides additional privacy rights, those rights are not limited by this Privacy Policy.
Last Updated: September 26, 2026
